just out of a work meeting following a request i put in to our “helpdesk team” two weeks ago they got confused by and basically said “thats not our responsibility”
at the start of the year there was a big push for all facility style jobs go through the helpdesk, and a HD job number assigned to it.
doesn’t matter if it is a change of lightbulb, a request for a new desk chair, request for an electrician to come check out a piece of kit which keeps tripping, or the big request - no more verbal “Hiya mate, can you get this sorted?” requests.
I need some labels for some hoses printed, these have been done in house to date, and have simply the machine name and hose number on it so it can be readily identified so when their service life is up, we can record which hoses have been replaced
previously this was a “hiya mate can you just” request
just out of a meeting, which took 40 minutes (or 3 “man-hours” in terms of resource), a meeting duration which is twice the time to actually produce the labels, which has resulted in 9 actions being raised, the existing policy to be reviewed and rewritten accordingly all so the end result to have a contractor to produce labels which no doubt will come at a significant charge (these are simply tags/labels which are cabled tied on…nothing fancy or exciting) all because a system that isn’t broken, and doesn’t need fixing, required HD to process the request formally and then got upset that they, Helpdesk, were being asked to “help”.
I am not sure if the managers desire to see an increase in the number of HD jobs being issued (and thus an excuse to justify their job/team as X jobs are being done a year) was also meant to see an increase in costs to contractors simply because it sounds too difficult when asked for formally (despite being done this way informally for years)…sigh
JoeBloggs+ACC@gmail.com would still go to JoeBloggs@gmail.com. It it would show it was sent with the +ACC. Very useful for signing up to places, as if your email gets leaker, you can see from where!
Apart from the shade of Government, has much changed in the c13 years since this? (and I appreciate that the mods don’t want a politics thread but this was literally the first post!)
I think the main difference is that Cameron & Osborne (as much they weren’t my type of Tories) were quite up front about the need for difficult decisions, before the election, whereas Starmer can’t stop gaslighting us.
Then there’s the creeping authoritarianism, which is more reminiscent of late Blair than Cameron.
And Cameron could speak quite well and present his ideas with enthusiasm.
Finally, he was in control of his own party (as much as that wasn’t to my taste), so they didn’t make his chancellor cry.
