I feel your pain! I’ve just had the DIO people on the phone for over an hour, about a local issue, if it makes it any better
There’s an issue / bug in bidding which if it is set bidding somewhere and not bidding somewhere else SMS basically goes off into a dark corner and has a little cry. And it won’t come back out even if you offer it tea and a choc hobnob.
This isn’t strictly true. There was (is) a bug in SMS preventing both management of cadet bids and uploading files. It required us to raise a whole new event and for us to add everyone ourselves and start again. As the SPO and RHQ SME (yes, head above the parapet), it had been approved, albeit not on SMS, and those with a need to know about the problem were kept informed and on standby to press the approval button (I even discussed with and briefed that person in person). Whilst absolutely needed, the clicking of the button ended-up being a formality of concluding a process, not actually granting of approval.
Moreover, I approved another Wing’s exercise on the day of deployment, not because of slack admin but because a compassionate matter required re-planning and, importantly, because I was engaged in the planning process both as SPO and approver, meaning I wasn’t thrust a bundle of paperwork that I’d previously been blind to. If the latter were the case, the time-consuming process includes reviewing, responding, amendments, re-reviewing, etc, and risks rejection due running out of time, hence the timescales we request. However, I have NEVER rejected an application based on time of submission; if an activity is safe and by the rules then it gets approved.
Worse still is that it DID work so we started to manage bids, then it stopped working, meaning we had some selected and not others, leaving people to think not selected = … not selected! I did email every OC and Adj account in all LaSER and SW to warn of the problem but I guess the message didn’t get out.
Just sat in a prison video link for a conference for 35 minutes before anyone at the prison put their head in the door to ask who I was waiting to see.
5 minutes later, the officer returns to tell me that they cannot confirm whether or not my client is actually serving in their establishment.