Saw this on whatdotheyknow.com today and it amused me - thought it was worth a share:
[quote]Dear Air Cadet Organisation,
The ACO has and still is, putting a lot of time and money into
Ultilearn, a system purchased to move Cadets onto electronic exams,
one of its primary goals being to save paper and the associated
costs of printing exams.
It is obvious to anyone who has used the system, that it is not fit
for purpose and ongoing attempts to make Ultilearn work with other
systems the ACO uses (communication with SMS for example, to report
completed exams, add classifications, auto order certificates) are
not working fully. The ACO is trying to make Ultilearn do a job it
was not designed to do and it has been implemented "half
baked"without this integration already working or all major issues
With this in mind, I would like to request some information about
the process the ACO went through when deciding on a system for
online exams, the initial costs and the ongoing maintenance costs:
What was the procurement process for the new online exam system?
Was the requirement put out to tender, or any internal expertise
consulted? What was the initial criteria?
Why was the project not delayed, or other software considered, when
it was found that integration with other systems would be difficult
or impossible? Or when flaws (still un-resolved, such as the lookup
of cadets searching the entire ACO, rather than just one Sqn), were
To that end, was Moodle, or any other system initially investigated
or considered for the task?
Who made the final sign off for the purchase of Ultilearn? Were
they considered to have to relevant technical qualifications to do
so? If they cannot be named, please just consider the second part
of the question.
Was an on going maintenance contract initially agreed with
Ultimedia, or has that been arranged since, owing to the ongoing
technical problems and development work?
Were any volunteers approached for advice, or with an aim to
develop a bespoke in house system?
What has been the total to date cost for the purchase, support and
maintenance of the Ultilearn exam system?
Concerned member of the ACO[/quote]