Totally agree. Without CI's, this organisation would be in an even worse state, manning-wise.
I find having to do that, downright appalling. My long-gong from a previous life was triggered by time served which flagged the due date up on the system; and which then commenced the due diligence process re: eligibility.
I find it distasteful that we have to apply rather than have the process 'triggered' in a similar way. Even when I put my CFM application in, citing 2 and a bit years previous service I had going spare, the initial application was refused on the grounds that I hadn't held a certain rank in the RAF, therefore making me ineligible to receive the medal!
I soon put them right after referring them to the medal regulations.