CCF cadet records in SMS are created automatically from the Westminster record, so there is no ‘welcome to BADER’ email. Similar to the cadet in Cadet Portal Password Reset Issues , my cadets are having issues with first login. They don’t have their password, so they need to start by changing it; they get the same message as that cadet ‘You are not registered for password reset’; but they need to access BADER Learn, not the myRAFAC app, so it’s not an app problem.
Any ideas? Some are in, some aren’t - I think my default advice might be ‘give it 24hrs’.
All the cadets have a non-RAFAC email and a mobile number in their record (and have had for more than 24hrs now).
Can I change their passwords directly? Or trigger the reset for them?
Give it 24 hours after any changes, since the background task to update Microsoft runs infrequently.
Other advice would be to have them do the reset in an incognito/private tab - it sounds like they may be still logged in with a school account as well (possibly some single sign on thing?).
Maybe worth a conversation with your IT dept (with a sample cadet if possible)?
From what I figured out from the question I asked (which you linked)
The contact information (email and phone number) isn’t synced to Microsoft until the overnight sync.
Password reset needs contact information to send the code.
So when SMS imports user information from Westminster (likely days or weeks before you’re trying to get cadets onto cadet portal) it creates the accounts with no personal information.
And it might appear to have worked, adding an email or phone number that day, because the welcome email gets sent, but that isn’t Microsoft, that’s a RAFAC service.
So you just have to try and ensure you’ve put the emails onto the system at least a day before you want them to sign in.
