These two seem to be a bit contradictory… 
Some of the cadet feedback from our weekend of training on DTE.
- Slightly better classrooms and briefing rooms would be nice
- Larger meal portions
- There should be shops
I too would like better classrooms with tech etc, but the site originates from the late 1800s and as transit accommodation is never going to get an investment.
Well, you did stop them using the tri bar…
Speak to DT historically hes offered to run a tuck service in the past
But next time ill go get maccers and just eat it in front of them
This surprises me - I usually find DTE portions massive, unlike the PAYD portions on base.
It was self serve as well, only limit would have been breakfast with 1 sausage / Bacon
I had Sausage, bacon, black pudding & hashbrown… not sure if it’s supposed to be a limit of 2 
well all of that is out of your control, and could be relevant to any activity that was run at that location.
ie none of what you delivered appeared on the negative list
was there a positive list on the feedback?
this always makes me laugh when i go to a PAYD mess and ask for “two of everything please”
them: “excuse me?”
me: “2x sausage, 2x bacon, 2x eggs, 2x hash browns - oh and beans please”
them: “…but you’ll have to pay for the extra”
me: “but i am paying for all of it anyway…?”
Someone let the Gen Z content creators into NATO…
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Overall I really enjoyed the weekend, the social aspect of the residential made it so much more enjoyable. Thank you very much.
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Overall exceptional camp, good variety of events, excellent staffing, serviceable accommodation, good food.
Weren’t hunting for positive feedback, but did include an NPS “How likely are you to recommend attending a future weekend to others at your Squadron?” and we currently have an NPS Score of 52 (at work we are struggling to get above 20 with our customers)
We’ve 2 x Detractors scoring a 6 (our lowest score out of 10), one of these has provided good feedback that we can review, unsure how simple it is to resolve. 13 responses are passive (7/8). The general vibe is positive so I’m focusing on the negative so that we can iterate and improve.
Also only sharing the comments that made me chuckle originally
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Amateur we are st 71. Industry leading, but i dont know how .
But i dont think NPS particularly works well in the UK. Brits think 8/10 is really good, but in the NPS logic thats a passive score so doesnt get included
Yeah I really dislike NPS but we’re now using it, our industry average is about 60-70 and we’re at 85 so we’re good but I still don’t like it! Especially as some of the detractors are things we have no control over.
NPS used to be the bane of my life when i worked on Cruise Ships
Yeah we don’t whoop when the food turns up like they do in the US, there is always room for improvement!
Just finished my workout at the gym, so drenched in sweat that I look like I’ve been thrown in the pool. Stepped outside into the lounge area to see a load of photographers and half the city council.
I’m now trying to cool off as quickly as possible so I can dive in the shower and get out of here before I’m asked to do any posing…
this always made me laugh when we transitioned from US to EU based trips/clients.
Less chit chat/interrupting meals/drinks to ask how our day was - big emphasis on hot food etc.
Don’t expect a nightly tip, but if you keep things consistent (And good) you’ll be looked after at the end of the week. (Funny how so many front line staff didn’t get this and would “ignore” the brits that didn’t tip after each individual drink)
Ahh gotta love the service industry
I watched one of the staff get told off for taking two main course items…
(And no, it wasnt me)
i have direct experience of this as a customer
I had my car serviced earlier this year by the main dealer. a day or two later they send through a satisfaction survey which i scored a suitable 7-8 out of 10 on the various factors
the next day i get a call from the service manager as a follow up as i hadn’t scored “very highly” and wondered what else they could have done…!!
