Ultilearn Reports vs what the Cadet sees problem


#1

Anyone had problems in Ultilearn where a report showing exam passes does not match what the cadet sees when they login? I have discovered two so far, it only comes about when the cadet says they have passed all the exams for a classification but what you see via the report does not match what the cadet sees. In our case several Senior / Master exam passes don’t show in the report but do for the cadet.

Viewing a cadets record in SMS under the classification section mirrors the same as the report.

Nightmare… have logged a ticket with the helpdesk but just wondered if this was a common problem.


#2

I have seen the same and do not entirely trust the “extract” in SMS - I always check on ultilearn and look for percentage scores while I am there.


#3

Had the same with 1 cadet - passed three exams - did not show in Ultiflop report or SMS
Raised ticket with Help desk

……tumbleweed……

No response since raised in October


#4

Pop a comment and ask for an update, bumps it to the top of the queue


#5

Nope. I’ve been doing that on several of my open ones with no response.


#6

One of the many problems with Utifail!


#7

Thanks everyone, it seems we are not alone. I think the new cadet portal interfaces with Ultilearn so it would be good if someone could fix the issues with the old system first.