The courier doesn’t have a contract with you, only the supplier, so I doubt you would be able to claim through them. If you paid via paypal I would raise a case through them.
Yes from the website you would think you were dealing with a 5* company. It has been in business since 2012, how it stays in business amazes me!
I have reported them to Action Fraud and Trading Standards along with other people .The police refuse to pursue them, maybe trading standards will.
On Trust Pilot currently 64% of reviews are 1*. They have unclaimed their listing.
The best thing I can advise is to avoid them or at least use ebay or paypal.
I finally got the smock from www.militarykit.com, lovely lady called Helen.
They sent a faulty item out first time. Sent a picture , replacement sent same day, lovely example. Also very competitive
They are a true 5* business.
MilitaryOps Ltd and Titan-Tactical appear to share the same premises. The director of those companies also operates a company called MSO trading Ltd. A bit more digging, and it looks like the director and I have a friend in common.
I am going to try and claim from the Courier. However the amount of time effort and grief these people have caused runs into hundreds of pounds.
I am planning to let every unit in the country Air Cadets, Army, Navy, Marines,CCF , D of E plus my military contacts so that before anyone buys from this company they read the reviews.
I was trying to get a smock for Christmas.
1st company great until they said they had run out of the size. I tried several others no luck. I think desperation .
Anyway the courier has found it and we will see if they can deliver it and I get a refund.
Based on the reviews on Trust Pilot just under 30% of orders seem to be ok. Had they shipped my item when they said they had on the 10th Dec not the 4th Jan , a lot of grief would have been avoided.