Afternoon all
My OC orders new uniform through the MyRAF app on defence gateway.
However when I try and access I get a “Error loading user” error.
I did have a DG account before CFC but I upgraded my account with my new JPA number but still the same issue.
Any ideas?
Probably best contacting helpdesk for that one.
I had exactly the name issue. Over the last year or so, I’ve been through the Bader helpdesk, the Defence Gateway HD, the RAF DGW HD and the Navy App HD. Today, I’ve managed to resolve it. I had an account before we all went to JPA. I believe the issue was MyRAF had the old Air Cadet service number registered so it didn’t line up to the JPA number. The DGW helpdesk just needed to add the newer JPA number to the allow list for the MyRAF app.