It's a world of difference to be open and honest and it's another to achieve the task you've been set or decided to take on.
You can be open and honest and say "it's difficult", but when people are getting paid a lot to do a job, you expect them to overcome the things that are proving a bit difficult and seek other ways around the problem. I thought that this was a mainstay of the training etc officers get in the forces and skill they acquire as they ascend the greasy pole. It's been expected of us poor sods doing this in our spare time, when we have lost in toto or effectively our USPs. When I've asked about flying/gliding WSOs have said you can do this and this and this instead, but when say you can do that anywhere at anytime without the aggro imposed by the ATC and you ask what they are going to do, it goes quiet.
Not sure this would be a good strapline for an advertising campaign to get people to join. But just about sums up the ATC in so many ways.