When and however we get contacted, we direct people to our Social Media pages “in the meantime” so that they can see what we’ve been up to.
When speaking with parents and potential recruits at events or open nights, we give the umbrella view of all the possible activities, but make it clear that we can’t provide them all on the unit, some of those that are left aren’t available within the Wing, some things only come around once per year for a handful, some things have age requirements, some have training requirements, etc.
So we’re quite open and realistic about things, setting the expectation that if you want to get that fantastic opportunity they need to put the work in, wait for it to come around, and might need to get themselves there, and even then it’s not guaranteed.
For staff enquiries, it’s equally honest. “What do you bring to the table? What are you interested in? These are the gaps that we have, this is how we can help, we can’t help with this but can you put in touch with the right people who will explain it for you.” If we can identify a specialism such as AT, shooting, etc, explain the likely opportunities, put them in touch with the right people within the Wing, and then support where necessary with the onus on them to do what they need to do.