That’s fair, and thanks for explaining. I suppose the problem is that there doesn’t appear to be a caveat included in the survey that says “only whilst this is live come to this person”, - to me, as an outsider if I had an email saying “if you have questions or want more info, contact person X” and I contact that person, I’d expect them to be able to answer it. Otherwise I don’t see the point in adding that line.
I’m not detracting from the experience of the recipient. If they felt there was rudeness or obnoxiousness then that’s not OK, and I hope that it was dealt with as appropriate.
The problem seems to be yet again poor communication from the people after the survey who actually had the results. Too many times in this organisation we ask for peoples’ views and then either do nothing with them, hide them or conveniently forget about them, which isn’t necessarily the fault of the person initiating the survey but they will be the ones who bear the brunt of it.
Well, it is what the Commandant said. I’m just repeating it back here - he said time and energy is wasted on FOIs that would be better answered by emails to the people responsible. I’m paraphrasing slightly but the indication wasn’t “go through your CoC”, it was “speak to his team”.
